Refund policy

Fabulous Hardware is a brand of CRAFT SALES, Rajkot. Need help? WhatsApp or call +91 87995 24331 (Mon–Sat, 10 AM–7 PM) or email support@fabuloushardware.com.

Damaged, wrong or missing item: tell us within 48 hours

  • Contact us within 48 hours of delivery with your order number.
  • Send photos of the product, the outer box and the shipping label.
  • Unboxing video: start recording on the sealed box with the label visible. It lets us approve your claim straight away, so we strongly recommend it. Without one, we may ask for extra photos.
  • If the box looks damaged at delivery, write "box damaged" on the courier's delivery sheet and take a photo of it.
  • Please don't install, drill or cut an item you think is damaged.
  • We pick it up free and send a replacement. If it's out of stock, or you prefer, we give a full refund.

Manufacturing defect: tell us within 7 days

Report a defect within 7 days of delivery. Free pickup, then a replacement or a full refund.

1-year warranty

Our products carry a 1-year warranty against manufacturing defects, such as the handle body breaking or a fixing thread failing under normal use. Contact us with your order number and photos, and we'll replace the item.

Not covered:

  • finish wear or discolouration caused by chemicals, cleaning agents, acids, moisture or sea air, or scrubbing;
  • damage from wrong installation, over-tightening or modification;
  • normal wear and tear.

Slight shade variation between batches of anodised and PVD finishes is natural and is not a defect.

Changed your mind? 7-day easy returns

  • Return any item within 7 days of delivery. This includes items bought on sale.
  • The item must be unused, not installed, drilled or cut, and in its original packaging with all screws and parts.
  • ₹99 is deducted from your refund to cover the return pickup.
  • The ₹79 shipping charge (only on orders below ₹499) is not refunded on a change-of-mind return.
  • We can't take back items that have been installed, drilled, cut or used, or custom/made-to-order sizes, unless they are damaged or defective.

How to start a return

  1. WhatsApp or email us your order number, the item(s) and the reason. For damage or a defect, add the photos/video.
  2. We reply within 1 business day with the pickup details.
  3. Pack the item securely, in its original box if possible.

If courier pickup isn't available at your pin code, we'll share our address so you can ship it. For damaged, defective or wrong items we repay that courier cost. Please don't send anything before we confirm the return.

Return address (only after we confirm): CRAFT SALES, Shed No. 15, Street No. 6, Varun Industrial Area, B/h Rolex Ring, Nr. Solar Technocast, Kothariya, Rajkot, Gujarat 360005.

Refunds

  • We check the returned item within 2 business days of receiving it, then start your refund.
  • Prepaid orders: back to the original payment method (card, UPI, net banking or wallet).
  • COD orders: to your bank account or UPI ID. We'll ask you for the details.
  • Either way, the money usually reaches you within 5–7 business days after we start the refund.
  • Prefer an exchange or store credit instead? Just tell us.
  • If a returned item doesn't meet the conditions above (for example, it was installed), we'll send you photos and ship it back to you.

Cancellations

  • Cancel any time before dispatch by WhatsApp or email. You get a full refund, shipping included, with no charges.
  • After dispatch, you can refuse the delivery or return it. Either way it's treated as a change-of-mind return (see above).
  • We may cancel an order if an item is out of stock, your pin code can't be served, or a price was shown wrongly by mistake. If we cancel, you get a full refund straight away.

Complaints

See our Contact information page for our Grievance Officer.